With colder temperatures this winter, many customers are using more energy to stay comfortable. If that’s leading to higher bills, we’re here to help. Explore our Tools & Resources page to learn about practical ways to manage costs and stay warm.
To our valued customers, Delmarva Power is actively monitoring the winter storm forecasted to enter our region this weekend. Please report any downed wires immediately at 1‑800‑898‑8042 and stay clear of all lines. You can report outages and check status at delmarva.com/ReportOutage.Please stay safe.
We offer a variety of individually tailored payment arrangements aimed at bringing the account up-to-date over a mutually agreeable period of time.
Many of these arrangements can be made directly over the phone through our voice response telephone unit. Simply call our regular customer service number, 1-800-375-7117, and follow the simple instructions. If for some reason your telephone equipment or the nature of your account prevents you from submitting an automated payment arrangement, you will be connected to the first available customer service representative. Either way, we will be more than glad to provide whatever assistance is needed to help you through those temporary but difficult periods.
To request a payment arrangement online, complete the form below and click on the Submit button. Please enter both a Payment Account that totals the amount due on your bill and the Promised Payment Date. You may also request other arrangements by explaining your request in the Comments field. In either case, fill out all required Contact Information so that we may contact you to confirm your request.